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Even as premium costs have gone up, health insurance often fails to offer people the financial protection they need. A growing share of workers have yearly deductibles — the money they have to pay before an insurance plan picks up expenses — in the thousands of dollars:
As a result, costs top the list of Americans’ most urgent health concerns:
Money worries haunt every aspect of Americans’ experiences with the health-care system:
At the same time, health insurers, which are usually selected by employers, not consumers directly, get lousy ratings for service:
Rising price tags combined with broad dissatisfaction with health insurers’ quality of service means that Americans feel like they’re paying much more for less. — John Tozzi and Antonia Mufarech